词汇手册

办理入住

Check-in is at the front desk.

退房

I would like a late checkout.

身份证

May I see your ID card?

护照

May I see your passport, please?

房卡

Please tap your key card on the reader.

押金

Let me explain the deposit policy.

用语提醒：押金是担保款项；具体收取及退还方式依酒店规则。

预授权

This is a temporary pre-authorization on your card.

用语提醒：临时冻结卡上额度，不等于已经扣款，也不等同于所有形式的押金。

叫醒电话

What time would you like your wake-up call?

延迟退房

Late checkout is subject to availability.

发票／正式请款单

Would you like an invoice?

用语提醒：按当地规定和酒店流程开具；与住客账单明细并非始终相同。

住客账单明细

Please review the itemized charges on your folio.

用语提醒：记录住客账户消费明细；不要自动当作税务发票。

前台

I will transfer your call to the front desk.

签名

Your signature is required here.

信用卡

Can I pay by credit card?

临时额度冻结

The temporary hold is not a completed charge.

收据

Here is your payment receipt.

余额／待付金额

Let me check the remaining balance.

分项费用

Your folio lists the itemized charges.

开票／账单信息

May I confirm your billing details?

可提供情况

I will check availability for you.

床单

Please change the bed sheet.

羽绒被

Could I have a lighter duvet?

枕头

I will bring an extra pillow.

浴巾

We need two bath towels.

擦手巾

There is a clean hand towel by the sink.

洗发水

May I have some shampoo?

护发素

I will send up some conditioner.

沐浴露

The body wash is in the bathroom.

牙刷

Could you bring a toothbrush?

牙膏

Could I have some toothpaste?

拖鞋

Please bring a pair of slippers.

浴袍

Would you like a bathrobe?

吹风机

The hair dryer is not working.

熨斗

May I borrow an iron?

熨衣板

I will bring an ironing board too.

咖啡机

I can show you how to use the coffee maker.

迷你吧

Let me check the minibar price list.

请勿打扰

Please respect the Do Not Disturb sign.

夜床服务

Would you like turndown service this evening?

用语提醒：晚间整理床铺等服务，依酒店实际提供项目安排。

空调

The air conditioner is not working.

工程维修

I will contact maintenance to check it.

客房服务／客房部

Please contact housekeeping for clean towels.

毯子

Would you like an extra blanket?

牙具套装

I will send a dental kit to your room.

预订

I would like to make a reservation.

预订确认号

May I have your confirmation number?

单人房

I would like a single room.

双人房（通常一张双人床）

Would you prefer a double room?

用语提醒：double 通常一张供两人使用的床；具体配置需核实。

双床房

A twin room has two separate beds.

套房

I will check availability for a suite.

用语提醒：通常有起居空间，具体布局依实际酒店房型。

入住日期

What is your check-in date?

退房日期

May I confirm your check-out date?

取消政策

Let me check the cancellation policy for your booking.

用语提醒：收费、期限和退款资格由实际预订条款决定。

未按预订到店

No-show charges depend on the booking terms.

用语提醒：不编造通用固定费用，按该笔预订条款处理。

无预订直接到店的客人

We have a room available for a walk-in guest.

升级

An upgrade may involve an additional charge.

在线旅行平台

Which OTA did you book through?

用语提醒：Online Travel Agency：在线旅行代理／平台。

预订条款

Please review your booking terms.

退款

Refund eligibility depends on your booking terms.

房价

Let me check the room rate for those dates.

预订渠道

May I confirm your booking channel?

入住人数／容纳人数

Please confirm the room occupancy.

转接电话

I will transfer your call to the front desk.

请不要挂断

Please hold the line for a moment.

记录留言

May I take a message?

叫醒服务请求

Let me confirm your wake-up call request.

紧急来电

Follow hotel procedure when handling an emergency call.

广播寻人

May we page a guest under our hotel procedure?

用语提醒：先核实同意与流程，只使用获准的必要信息。

分机

May I have the extension number?

总机接线员

The operator will assist you.

回电号码

What is your callback number?

来电者

Please note the caller’s name.

准确位置

Please tell me your exact location.

紧急救援

I am contacting emergency help per hotel procedure.

用语提醒：确认准确位置，立即按酒店应急流程联系适用的紧急协助。

住客隐私

We respect guest privacy.

用语提醒：不向未知来电者披露房号或擅自确认住客信息。

同意

We will ask for the guest’s consent.

披露／透露

We cannot disclose room numbers.

未知来电者

Do not share guest details with an unknown caller.

酒店流程

Please follow the hotel procedure.

来电目的

May I ask the purpose of your call?